Privacy Policy

Effective Date: 2026-09-01

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1. Introduction

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1.1. Overview

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This Privacy Policy sets out how "Arklink Solutions (Pty) Ltd" collects, uses, safeguards, stores, and manages personal and confidential information. Arklink Solutions is committed to protecting personal information in accordance with applicable privacy and data protection legislation, including the Protection of Personal Information Act (POPIA) in South Africa and, where applicable, the General Data Protection Regulation (GDPR) for individuals located in Europe.

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1.2. Scope

 

This Privacy Policy applies to all individuals and organisations that interact with Arklink Solutions, including employees, prospective and existing clients, candidates, suppliers, business partners, service providers, and other users of our services, website, communication channels, and digital platforms. The policy applies to individuals and organisations interacting with Arklink Solutions in South Africa, Europe, the Americas, and other jurisdictions where we provide or support services.

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1.3. Related Documents

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•  Arklink Solutions Business Strategy

• Information and Systems Security Policy

• Data Governance Policy

• Disciplinary Policy

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1.4. Definitions

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• Personal Data: Information relating to an identified or identifiable living individual.

• Confidential Information: Information provided to or held by Arklink Solutions that is intended to remain private and is not authorised for disclosure.

• User: Any individual or organisation interacting with Arklink Solutions through its website, social media platforms, email, telephone, recruitment services, or other business channels.

• Systems: Devices, equipment, applications, networks, and cloud-based platforms used by Arklink Solutions to conduct its business and manage information.

 

2. Personal Information Collected

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Arklink Solutions may collect personal and confidential information that is reasonably required to provide its services, communicate with users, manage business relationships, and operate its business effectively. Information may be collected through:

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• Website forms, including contact, enquiry, recruitment, and application forms.

• Social media platforms and digital advertising channels, including LinkedIn, Facebook, Google, and other relevant platforms.

• Direct communication, including email, telephone calls, messaging applications, and social media communications.

• Participation in events, webinars, surveys, research activities, or competitions.

• Recruitment and employment-related activities, where applicable.

• Website analytics, cookies, and other tracking technologies, including Google Analytics and Microsoft Clarity.

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3. Purpose of Data Collection

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Arklink Solutions may collect and process personal information for the following purposes:

 

1. To provide, manage, and improve services requested by users and clients.

2. To communicate with users regarding services, recruitment opportunities, events, webinars, updates, and other relevant business information.

3. To understand and improve website performance, user experience, marketing activities, and digital communications.

4. To conduct internal analysis, research, reporting, business planning, and the development of services and solutions.

5. To meet applicable legal, regulatory, contractual, compliance, and information-security requirements.

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4. Use and Disclosure of Personal Information

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Arklink Solutions will not disclose personal information to third parties without appropriate consent or another lawful basis, except where disclosure is:

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• Required or permitted by applicable law or regulation.

• Necessary to investigate suspected unlawful activity, fraud, security incidents, or misconduct.

• Necessary to protect the rights, safety, or legitimate interests of Arklink Solutions, its users, employees, clients, or other parties.

• Necessary to fulfil a contractual or service-related obligation.

• Required by a competent authority or lawful legal process.

 

Arklink Solutions does not sell or rent personal information to third parties. Personal information will only be shared with authorised service providers, business partners, or other third parties where reasonably necessary and subject to appropriate confidentiality, security, and data protection requirements.

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5. Data Security

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Arklink Solutions takes reasonable and appropriate measures to protect personal information against unauthorised access, loss, misuse, alteration, destruction, or disclosure. These measures may include:

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• Password-protected and access-controlled electronic systems.

• Appropriate physical security controls for information stored in physical form.

• Role-based access to confidential and personal information.

• Appropriate technical and organisational security measures.

• Regular review of information security practices and controls.

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Personal information will not be retained for longer than reasonably necessary for the purpose for which it was collected, unless retention is required by law, regulation, contractual obligations, or legitimate business requirements. When information is no longer required, Arklink Solutions will take reasonable steps to securely delete, destroy, or de-identify it.

 

6. User Rights

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Subject to applicable laws and any lawful limitations, users may have the following rights regarding their personal information:

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1. Access: Request access to personal information held about them.

2. Correction: Request that inaccurate, incomplete, or outdated information be corrected.

3. Erasure: Request deletion of personal information where there is no lawful reason for continued retention or processing.

4. Withdraw Consent: Withdraw consent where processing is based on consent and, where applicable, opt out of receiving certain communications or marketing material.

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Requests relating to these rights can be submitted to Arklink Solutions at:

Email: info@arklinksolutions.co.za

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Arklink Solutions may request reasonable information to verify the identity of the person making a request before processing it, in accordance with applicable privacy and data protection requirements.

 

7. Cookies and Tracking Technologies

 

Arklink Solutions may use cookies and similar tracking technologies to improve website functionality and user experience, understand website usage, analyse performance, and support marketing activities.

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These technologies may include services such as:

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• Google Analytics

• Microsoft Clarity

• LinkedIn Tracking

• Facebook Pixel

• Google Ads

 

Users may manage or disable cookies through their browser settings and, where available, through the cookie consent mechanism provided on the Arklink Solutions website. Certain website functions may be affected if cookies are disabled.

 

For additional information regarding the use of cookies, users should refer to the Arklink Solutions Cookies Policy.

 

8. Complaints and Concerns

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Users who have concerns about the way Arklink Solutions collects, uses, stores, or manages their personal information may contact us using the details below. Arklink Solutions will investigate and respond to complaints within a reasonable period and, where reasonably possible, within 30 days.

 

Contact Information:
Email: info@arklinksolutions.co.za

 

Where applicable, users may also have the right to lodge a complaint with the relevant data protection or regulatory authority in their jurisdiction.

 

9. Updates to This Policy

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Arklink Solutions may review and update this Privacy Policy from time to time to reflect changes in applicable legislation, regulatory requirements, business practices, technology, or internal policies.

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Where material changes are made, Arklink Solutions may notify users through its website, email, or other appropriate communication channels. The effective date shown at the beginning of this policy will indicate when the latest version came into effect.

 

10. Non-Compliance

 

Any violation of this Privacy Policy by an Arklink Solutions employee, contractor, or other authorised person may be investigated and addressed through appropriate corrective or disciplinary measures in accordance with applicable company policies and employment requirements.

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Arklink Solutions (Pty) Ltd